Rocket Mortgage faces class-action lawsuit for unsolicited telemarketing calls

Key Takeaways:

– Rocket Mortgage is facing a class-action lawsuit for making repeated, unsolicited telephone calls in violation of the TCPA.
– The lawsuit was filed by Kellie Deits, who received multiple calls from Rocket Mortgage despite not requesting or inquiring about their services.
– The lawsuit seeks to represent a class of residential telephone subscribers who received more than one telemarketing call from Rocket Mortgage within a 12-month period after requesting not to be called.
– Rocket Mortgage dismisses the suit as baseless and claims to take compliance obligations seriously.
– The complaint seeks up to $500 per violation of the TCPA for the National Do-Not-Call Registry class and for Deits.
– Rocket Mortgage has faced similar class-action lawsuits this year alleging TCPA violations.

HousingWire:

Detroit-headquartered lender Rocket Mortgage faces a class-action lawsuit for making repeated, unsolicited telephone calls, violating the Telephone Consumer Protection Act (TCPA).

According to the suit filed in the U.S. District Court for the District of Arizona on Tuesday, Kellie Deits – a resident of Arizona — received a call from a Rocket Mortgage representative in April who offered her mortgage products and services she had not requested nor inquired about.

Despite Deits’ request to not be contacted again, she alleges she received at least 27 more calls over the next 10 days from the same telephone number that initially contacted her, according to court documents.

The lawsuit seeks to represent a class that includes all residential telephone subscribers who received more than one telemarketing call within a 12-month period from Rocket Mortgage within five years after requesting the lender not call them.

Deits does not know the exact size of the class-action lawsuit, but she believes it to be, at minimum, in the hundreds, given the number of complaints Rocket has received and the nationwide scale of its business.

Rocket dismissed the suit as baseless.

“We care deeply about client service, as is evident by our 20 J.D. Power awards, numerous industry accolades and one of our ISMs, or founding principles, that insists we ‘Do The Right Thing.’ Despite this, plaintiff attorneys continue to litter the industry with baseless TCPA claims in hopes of securing quick and lucrative settlements,” the lender said in an e-mailed statement.

The barrier to file one of these cases is extremely low, but the end result is what really matters, Rocket noted.

“To date, not one single TCPA class has been certified against Rocket Mortgage. This is a clear indication of just how seriously we take our compliance obligations. There is no merit to this case, and we expect a quick and decisive ruling in our favor,” the lender said.

The complaint seeks up to $500 per violation of the TCPA for the National Do-Not-Call (DNC) Registry class and for Deits. The suit also seeks an injunction prohibiting Rocket from making telemarketing calls to residential phone numbers that do not wish to receive them. 

Attorneys for Deits didn’t respond to requests for comment.

Rocket was hit with similar class-action lawsuits this year alleging Rocket violated the TCPA.

In June, a California resident sued Rocket, alleging that the lender made unsolicited calls and sent text messages to consumers who registered their phones on the DNC registry. 

Rocket, in response, also dismissed the lawsuit as baseless. The case was dismissed in August by the U.S. District Court for Eastern California.

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Property Chomp’s Take:

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However, in recent news, Detroit-based lender Rocket Mortgage has found itself facing a class-action lawsuit for violating the Telephone Consumer Protection Act (TCPA). The company is accused of making repeated, unsolicited telephone calls to individuals, including one resident of Arizona named Kellie Deits.

According to court documents, Deits received a call from a Rocket Mortgage representative in April, offering her mortgage products and services that she had not requested or inquired about. Despite her request to not be contacted again, Deits claims to have received at least 27 more calls over the next 10 days from the same telephone number.

The lawsuit seeks to represent a class of residential telephone subscribers who have received more than one telemarketing call from Rocket Mortgage within a 12-month period, despite requesting not to be contacted. While the exact size of the class-action lawsuit is unknown, Deits believes it to be in the hundreds based on the number of complaints Rocket Mortgage has received and the nationwide scale of its business.

In response to the lawsuit, Rocket Mortgage has dismissed the claims as baseless, emphasizing its commitment to client service and compliance. The company has pointed out that no TCPA class has been certified against them to date, indicating their dedication to compliance obligations. They expect a quick and decisive ruling in their favor.

The complaint seeks up to $500 per violation of the TCPA for the National Do-Not-Call (DNC) Registry class and for Deits. It also seeks an injunction to prevent Rocket Mortgage from making telemarketing calls to residential phone numbers that do not wish to receive them.

This is not the first time Rocket Mortgage has faced such allegations. Earlier this year, the company was hit with similar class-action lawsuits claiming TCPA violations. In one case, a California resident accused Rocket Mortgage of making unsolicited calls and sending text messages to consumers who had registered their phones on the DNC registry. Rocket Mortgage dismissed this lawsuit as well, and it was ultimately dismissed by the U.S. District Court for Eastern California in August.

While the barrier to file TCPA cases is low, the outcome of these lawsuits is crucial. Compliance with regulations and respecting individuals’ preferences for communication are vital aspects of maintaining trust and good business practices. As the case against Rocket Mortgage unfolds, it will be interesting to see how the court responds and what impact it may have on the company and the larger industry.

In the meantime, individuals like Kellie Deits continue to seek justice and relief from unwanted telemarketing calls. The outcome of this class-action lawsuit could potentially have far-reaching implications for how companies approach their marketing and communication strategies, particularly in the mortgage industry.

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