Key Takeaways:
– Total Expert’s customer intelligence platform will help Mountain West Financial identify lending opportunities from its existing database.
– The customer intelligence platform uses home listings, interest rates, home equity, and credit pulls to identify potential customers.
– Mountain West Financial will receive automated alerts in real-time when a customer’s behavior or financial situation indicates they are a good candidate for a home loan.
– Polly’s product and pricing engine (PPE) maximizes margins and facilitates speed and accuracy in loan pricing and lock processes.
– Polly’s API integration with Total Expert allows lenders to engage with borrowers earlier in the lifecycle through action-oriented product offers.
– The combination of Polly and Total Expert will modernize and transform outdated mortgage processes, creating a better experience for borrowers.
– Total Expert’s customer intelligence has generated over $10.7 billion in loan application volume and $6.7 billion in funded loans since its launch in 2022.
– Polly is a provider of mortgage capital markets technology for banks, credit unions, and mortgage lenders nationwide.
HousingWire:
Customer engagement platform Total Expert‘s customer intelligence and mortgage tech firm Polly‘s product and pricing engine (PPE) will help California-based lender Mountain West Financial identify lending opportunities from its existing database.
By deploying customer intelligence from Total Expert — a customer engagement platform for financial institutions — Mountain West Financial will provide automated alerts that notify its loan officers in real-time when a customer’s behavior or financial situation signals they’re a good candidate for a home loan, Total Expert said.
Total Expert’s customer intelligence identifies a potential customer through home listings, interest rates, home equity and credit pulls, according to the company.
“The only way for today’s financial institutions to not just survive, but actually thrive, is by growing their customer lifetime value,” Joe Welu, founder and CEO of Total Expert, said.
Polly’s PPE is designed to maximize margins and facilitate speed and accuracy across all loan pricing and lock processes.
Polly’s API integration with Total Expert enables lenders to speed up the deal flow by engaging with the borrower’s lifecycle earlier via action-oriented product offers, according to both companies.
The tailored rate fliers feature personalized interest rates, payments and APRs based on unique borrower details, such as loan type, loan amount, property location and down payment.
The combination of Polly and Total Expert will “modernize and transform outdated mortgage processes that impair the lending sales process, and as a result, creates a far more relevant and optimal experience for borrowers,” Parvesh Sahi, chief revenue officer at Polly, added.
Since its launch in 2022, Total Expert’s customer intelligence created automated alerts that led to more than $10.7 billion in generated loan application volume, and $6.7 billion in funded loans, according to the firm.
California-headquartered Polly is a provider of mortgage capital markets technology for banks, credit unions and mortgage lenders nationwide.
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Property Chomp’s Take:
Hey there! Let’s talk about a couple of exciting technologies that are making waves in the mortgage industry. We have Total Expert’s customer intelligence platform and Polly’s product and pricing engine (PPE), which are teaming up to help Mountain West Financial, a California-based lender, identify lending opportunities from its existing database.
So, what exactly does this partnership entail? Well, Total Expert’s customer intelligence platform analyzes various factors such as home listings, interest rates, home equity, and credit pulls to identify potential customers who might be suitable candidates for a home loan. By deploying this technology, Mountain West Financial can provide its loan officers with real-time automated alerts whenever a customer’s behavior or financial situation indicates that they might be interested in a home loan.
According to Joe Welu, the founder and CEO of Total Expert, the key to success for financial institutions nowadays is to grow their customer lifetime value. By leveraging customer intelligence and providing loan officers with timely information about potential lending opportunities, Mountain West Financial can improve its customer engagement and maximize its lending potential.
Now, let’s talk about Polly’s PPE. This technology is designed to streamline the loan pricing and lock processes, ensuring speed and accuracy throughout. By integrating with Total Expert’s platform through an API, Polly enables lenders to engage with borrowers earlier in their lifecycle through personalized product offers. These offers include tailored rate fliers that provide personalized interest rates, payments, and APRs based on unique borrower details like loan type, amount, property location, and down payment.
The combination of Polly and Total Expert is set to revolutionize and modernize outdated mortgage processes, creating a more relevant and optimal experience for borrowers. By simplifying and automating various steps in the lending sales process, both companies aim to facilitate smoother and more efficient transactions.
Since its launch in 2022, Total Expert’s customer intelligence platform has already generated impressive results. It has led to over $10.7 billion in generated loan application volume and $6.7 billion in funded loans, demonstrating its effectiveness in driving business growth.
Polly, headquartered in California, is a leading provider of mortgage capital markets technology, catering to banks, credit unions, and mortgage lenders nationwide.
All in all, the collaboration between Total Expert and Polly is a promising development for the mortgage industry. By harnessing the power of customer intelligence and advanced pricing technology, lenders like Mountain West Financial can identify lending opportunities more effectively and provide borrowers with a personalized and seamless experience.
